UWVC Client Services Specialist-Student Hourly
Apply now(opens in a new window) Job No: 508164 Division/Organization: School of Veterinary Medicine Job Type: UW Student Jobs Remote Eligbility: Not Remote Location: Madison, WISalary/Wage Range or Lump Sum: $14.00-$17.00 Job Categories: Leadership, Critical Thinking/Problem Solving, Teamwork/Collaboration, Healthcare and Health Sciences, Customer Service, Hospitality
Department Overview:
We are a dedicated group of professionals who love our animals, clients, students and clinicians. We help those in crisis and provide the empathetic service needed when pet parents need us most. If you like 2 days that are never the same and thrive in a fast pasted environment this may be the place for you.
Anticipated Start Date:
1/13/2025
Anticipated End Date (If Applicable):
Remote Work Eligibility Detail:
Not Remote
Anticipated Hours Per Week:
6-15
Schedule:
Fridays 4p-6p (Mandatory)
Salary/Wage Range/Lump Sum:
$14.00-$17.00
Number of Positions:
1
Qualifications:
Dedicated team player who excels in customer service. Empathetic and is able to keep a calm head in crisis situations. Able to jump in and learn on the fly. Excels in a sometimes fast pasted environment, and ability to use independent judgement.
Knowledge, Skills & Abilities :
Customer Service skills required, Computer skills required, phone call etiquette or phone customer service experience, medical terminology helpful but not required, Helpful can-do attitude, ready to work as part of a team
Position Summary/Job Duties:
As part of the reception team you will help field phone calls for emergency appointments from concerned pet parents or all types i.e. small, exotic, farm/equine, enter and collect personal information over the phone and in-person and enter into the electronic medical record system under established policies and procedures, check clients/patients in and out while collecting necessary documents, assist with stockings supplies, cleaning/straightening, etc. accept and log all payments into the payment system, other duties as assigned.
Physical Demands:
Ability to sit for extended periods of time, occasional lifting, walking, bending, stooping, etc. Able to use a computer and telephone
Institutional Statements:
Equal Employment Opportunity Statement:
UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu
Accommodation Statement:
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Advertised: November 27, 2024 09:00 AM Applications close: December 09, 2024 11:55 PM
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