University of Wisconsin–Madison

Student Jobs

University of Wisconsin–Madison


Information Guide

Apply now Job No: 499881
Division/Organization: General Services
Department: Vice Chancellor For Uiversity Relations Admin
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Salary/Wage Range or Lump Sum: 10.30
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Customer Service, Hospitality, Information Technology and Computers, Department and Office Assistants, Honoring Context and Culture, Federal Work-Study Preferred, Higher Education-Student Affairs


Department Overview:

Campus and Visitor Relations

Anticipated Start Date:

January 2021

Anticipated End Date (If Applicable):


Remote Work Eligibility Detail:

Work must be performed onsite. 


Anticipated Hours Per Week:

Information Guides must be available 12-15 hours per week and should anticipate working between 8 – 12 hours per week, Monday – Friday, during the academic year. Weekend hours will rotate, adding approximately 5-7 hours on weekends you are scheduled. Consistent availability is preferred. All Information Guides must: 

  • Complete mandatory new Information Guide in-person training January 18-21, 2022.
  • Participate in one staff meeting per month, usually in the evening. Staff meetings are currently virtual.
  • Work a minimum of two UW home football game shifts in the fall semesters.
  • Be available to work 12-15 days over one or more breaks each academic year (i.e., Thanksgiving, Winter, Spring, Early Summer/Post-Commencement).
  • Be available to work spring semester 2022 (January 18 through May 14) with the opportunity to continue working over the summer and future semesters.


Work shifts occur between the hours of 7:00 a.m. and 10:00 p.m., Monday-Sunday (7 days a week).

Salary/Wage Range/Lump Sum:

$10.30 per hour

Number of Positions:



Good academic standing in accordance with UW-Madison.

Knowledge, Skills & Abilities:

Willingness to learn or experience with:

  • Excellent customer service and interpersonal communication skills.
  • Understanding of and appreciation for the diversity of identity, thought, and experience of our campus and surrounding community members.
  • Knowledge of academics, services, activities, cultures, and student experiences at UW-Madison.
  • Ability to work cooperatively in a team environment.
  • Excellent problem-solving and critical thinking skills.
  • Reliability, punctuality, and dependability.
  • Excitement and pride for UW-Madison.

Position Summary/Job Duties:

Typical Information Guide responsibilities include:

  • Assisting in-person guests at our four Campus and Community Information Desks: Union South, Memorial Union, Wisconsin Institutes for Discovery, and One Alumni Place/Alumni Park.
  • Providing information and referral services over the phone via the Campus Information and Directory Assistance lines.
  • Responding to inquiries and promoting resources via our online Ask Bucky email service.

COVID-19 Workplace Safety:

Please review and be aware of the Student Employee COVID-19 Workplace Safety Policy.

Physical Demands:

Assisting in-person guests at our four Campus and Community Information Desks: Union South, Memorial Union, Wisconsin Institutes for Discovery, and One Alumni Place/Alumni Park.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit:

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:


Advertised: Central Daylight Time
Applications close: Central Daylight Time

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