Department Overview: | Saunaday is a modern bathhouse dedicated to deep relaxation, social connection, and personal wellness. Inspired by traditional sauna cultures and elevated with boutique hospitality, it offers a welcoming space where guests can unwind and rejuvenate through heat and cold therapy.
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Position Summary/Job Duties: | Guest Experience Associate
Location: Madison, WI
Job Type: Part-Time (minimum 12 hrs per week)
About Saunaday
Saunaday is a modern bathhouse designed for deep relaxation, social connection, and personal wellness. Inspired by traditional sauna cultures and infused with a contemporary, boutique hospitality approach, we offer an elevated yet welcoming environment where guests can unwind, recharge, and embrace the rejuvenating power of heat and cold therapy.
Position Overview
As a Guest Experience Associate, you are the heart of Saunaday's hospitality. You create a warm and inviting atmosphere for our guests, guiding them through their bathhouse journey with expertise, care, and enthusiasm. From check-in to post-sauna bliss, you ensure each visitor feels supported and inspired to fully embrace the Saunaday experience.
Key Responsibilities
- Warm Welcome & Guest Engagement: Greet guests with warmth and authenticity, providing a seamless check-in experience and setting the tone for relaxation.
- Guided Experience: Educate guests on sauna etiquette, hydrotherapy benefits, and house policies to enhance their experience.
- Service & Support: Anticipate guest needs, answer questions, and provide thoughtful recommendations to elevate their visit.
- Operations & Cleanliness: Maintain the pristine ambiance of the space by assisting with light cleaning, towel & backbar restocking, and ensuring all areas meet Saunaday’s high aesthetic and hygiene standards.
- Retail & Beverage Service: Assist guests with retail selections, hydration offerings, and other wellness-focused amenities.
- Team Collaboration: Work closely with fellow associates and management to ensure smooth daily operations and exceptional guest satisfaction.
Who You Are
- A natural host with a warm, friendly, and professional demeanor.
- Passionate about wellness, hospitality, and creating memorable guest experiences.
- Adaptable and comfortable in a dynamic, fast-paced environment.
- Detail-oriented and proactive in maintaining a serene and well-kept space.
- Excellent communicator, able to engage with guests and team members alike.
- Experience in hospitality, customer service, or wellness-related fields is a plus, but we prioritize attitude and enthusiasm over background.
- Ability to work nights and weekends is preferred.
What We Offer
- Competitive hourly wages with a starting range of $16-18/hour
- 401k with employer match
- Overtime & Holiday Pay Eligible
- Complimentary access to bathhouse amenities and discounted use for friends and family.
- Opportunities for growth in a new and expanding wellness brand.
- A supportive, inclusive, and uplifting work environment.
At Saunaday, we believe in the power of genuine care and human connection. If you’re ready to bring your hospitality skills to a new business designed for the Madison community, we’d love to meet you.
An Equal Opportunity Employer, including disability/veterans.
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