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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Assistant Manager Position

Apply now(opens in a new window) Job No: 28364
Division/Organization: The Marquette Hotel
Job Type: Local Student Jobs
Remote Eligbility: Not Remote
Location: 414 South Baldwin Street Madison, WI 53703 (on bus line)
Salary/Wage Range or Lump Sum: $17.00 to $19.00
Job Categories: Customer Service

Department Overview:

The Marquette Hotel is a vibrant, community-focused destination located in the heart of Madison’s iconic Willy Street corridor. We aren't your typical corporate hotel; we are a multi-faceted operation that blends boutique lodging with a lively café and kitchen environment. We pride ourselves on providing a seamless, personalized guest experience that mirrors the authentic, eclectic spirit of our neighborhood.

At our core, we believe in transparency, initiative, and "Adult-to-Adult" communication. We don’t believe in micro-management or formal "performance plans"; instead, we treat our team as capable professionals who thrive on direct feedback and the freedom to take ownership of their work. We value high-level results over mere effort and are looking for leaders who can adapt as our business grows and evolves.

Our Core Values

  • Neighborhood Synergy: We are deeply rooted in the Willy Street community and prioritize local partnerships.

  • Operational Excellence: From room cleanliness to the precision of an espresso shot, we believe the small details define the guest experience.

  • Proactive Problem Solving: We value staff who see a need and fill it without being asked.

  • Authentic Interaction: Whether through a text message or a face-to-face greeting, our communication is always genuine and professional.

Anticipated Start Date

3/31/26

Anticipated Hours Per Week

10-20

Schedule:

Flexible based on class schedule and other obligations.

Salary/Wage Range:

Hourly $17.00 to $19.00

Number Of Positions

1

Position Summary/Job Duties:

The Role

As Assistant Manager, you are the right-hand leader of our daily operations. You’ll jump between managing guest experiences, overseeing standard operations, and leading a small, dedicated staff. This isn't a "sit-at-a-desk" job; it’s active, varied, and keeps you on your toes.

What You’ll Be Doing

  • Team Leadership: Assist with hiring, onboarding, and developing staff while maintaining fair and consistent scheduling.

  • Daily Operations: Oversee room cleaning, laundry, and general facility upkeep to ensure everything is "Willy Street sharp".

  • Guest Connection: Manage guest communications via Airbnb, text, and email, handling everything from booking questions to troubleshooting.

  • To-Do List Support: Help tackle the administrative to-do list. This could be from addressing room listing edits to ensuring an extra cleaning task is resolved by a certain date.

  • Problem Solving: Tackle the "weird stuff" that comes with hotel life—from unclogging a drain to handling a stray spider with grace.
  • Neighborhood Liaison: Assist with building partnerships with surrounding local businesses to strengthen our community presence.

Qualifications:

What We’re Looking For

  • Tech Savvy: Comfortable with Google Workspace, Booking Platforms (Airbnb/Expedia), and AI/emerging technologies.

  • Reliability: You are on time, every time.

  • Independence: You’re an adult who takes initiative—you don’t need a reminder to find a task when things get quiet.

  • Physical Stamina: You’re comfortable walking stairs regularly and staying active throughout your shift.

Physical Demands

There is no elevator in hotel. Must also be able to lift about 40 lbs.

Application Instructions:

Please send us your resume and a cover letter to themarquettestaff@gmail.com, and we will get back to you shortly! Thanks!

Contact:

Org: The Marquette Hotel
Contact: james montgomery
Web: madisonmarquettehotel.com
Email: themarquettestaff@gmail.com

Advertised: CST Central Standard Time
Applications close: CST Central Standard Time

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