Student Jobs

THE COMPANY: Children’s Theater of Madison (CTM), is dedicated to sparking imagination and building community through the creation and experience of theater. For over 55 years, CTM has been part of the cultural fabric of South-Central Wisconsin, providing exceptional theater productions and educational programs for youth and families. Inclusion is a core value at CTM, and creating an inclusive workplace and work culture is essential. To learn more about us, click HERE.

WHEN AND WHERE WILL YOU WORK? The schedule is approximately 5 -15 hours per week, and is flexible during our Mainstage and Summer Stage Box Office hours (see schedule below.) It has on-site work requirements at Madison Youth Arts Center (MYArts). There is bicycle parking onsite; numerous nearby bus routes; street and garage parking. This role involves standing, walking, and occasional bursts of rapid activity. Reasonable accommodations can be made. 

THE ROLE: You are CTM’s theater ambassador, responsible for providing excellent customer service and ensuring a welcoming and inclusive experience for all patrons. Responsibilities include processing ticket orders, cash and credit card transactions, and answering questions about our shows. This is a great opportunity for someone who has an eye for detail, fabulous customer service, money management experience, and lightning-quick computer skills. You will work with a passionate and creative team, and report directly to our Director of Operations.

WHAT YOU’LL BE DOING:

• Sell and process single-show and subscription ticket orders (both in-person and over the phone) using Tessitura, our ticketing system.
• Answer patron questions and troubleshoot order issues.
• Process complimentary tickets.
• Perform supporting administrative tasks as needed.
• Welcome guests to the MYArts building; answer or redirect them to the appropriate MYArts channels.
• Staff the Box Office during performances held at MYArts, primarily evenings and weekends.
• Additional administrative duties as assigned.

WHO WE ARE LOOKING FOR:

This role is ideal for someone with sharp attention to detail, excellent customer service and money-handling skills, and strong computer proficiency. You’ll work with a passionate, creative team, and report directly to our Patron Experience Manager.

• Excellence and Experience in customer service (ticket sales is a plus!)
• Strong attention to detail and technical proficiency.
• Ability to problem-solve and make quick decisions independently.
• Willingness to learn new systems.
• Comfortable occasionally working solo.
• Dependable and punctual.
• Enjoys connecting with a wide variety of people and personalities.
• A genuine enthusiasm for the arts — especially theater!

TIMELINE / APPLICATION PROCESS:

• Applications will be reviewed as they are received
• Interviews will begin shortly thereafter
• We hope to have the position filled by June 2026

HOW TO APPLY: Email Marielle Shiring, Patron Experience Manager, at mshiring@ctmtheater.org with the subject line "Box Office Associate Applicant - Last Name"

• Work Experience or Resume that reflects your qualifications for this position.
• A letter of interest or video describing your experience as it relates to this position, and what excites you about the opportunity.