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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Hotel Front Desk Representative- Union South

Apply now(opens in a new window) Job No: 28698
Division/Organization: Wisconsin Union
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: 1308 W. Dayton Street Madison, WI 53706 (on bus line)
Salary/Wage Range or Lump Sum: $15.00 to $15.00
Job Categories: Customer Service, Hospitality

Department Overview:

The Wisconsin Union, often referred to as "the heart and soul" of the University of Wisconsin-Madison, has enhanced the lives of members and visitors since it was founded in 1907. Since 1928, when the doors to Memorial Union opened, the Wisconsin Union has served as the living room of the UW-Madison campus. The Union connects students, faculty, staff, members and visitors through shared cultural, social and recreational events and experiences.

Anticipated Start Date

4/20/26

Anticipated Hours Per Week

5-20 hours

Schedule:

Must be available during the summer semester (starting May 11) to qualify. The remainder of the spring semester will be used for training based on your availability. Summer shifts will be 5–8 hours, scheduled between 7:00 AM and 11:00 PM, with weekend availability required.

 

Minimum Hour Expectation

  • Spring Semester:5-20 hours/week
  • Summer Semester: 20-35 hours/week

 

Unit Hours

Open 24 Hours

Salary/Wage Range:

Hourly $15.00 to $15.00

Number Of Positions

3

Position Summary/Job Duties:

  • Accurately record/enter room and parking reservations, reservation lists, e-mail reservations, changes, and cancellations as received
  • Answer phones, take messages and transfer calls
  • Email, mail, or fax confirmations as received and folios as needed
  • Record accurate billing information on reservations as received. Make contacts for additional information as needed
  • Manage return of lost and found items 
  • Organize and monitor items stored at the front desk
  • Keep front desk offices neat, clean, and organized
  • Perform additional duties as assigned within deadlines set by supervisor or manager

Qualifications:

  • Outstanding customer service 
  • Friendly positive attitude
  • Training is provided
  • Employment is contingent upon the successful completion of a criminal background check

Student Status: To be eligible for the Wisconsin Union positions, you must be currently enrolled in a college, university, or highschool (at least 16). It is not permissible to hire a person as a student hourly employee if they are taking credits merely to be eligible for student hourly employment. Review UW Policy 5003- Student Hourly Employment for more information. If school is in break period (summer, spring, winter), applicants must intend to enroll in courses the following semester. If you have any questions, please email hr@union.wisc.edu.

Application Instructions:

Please go to the Union Job Site https://union.studentjobs.wisc.edu/ to apply for this job. NOTE: This job is subject to being removed early.

Contact:

Org: Wisconsin Union
Web: www.union.wisc.edu
Email: hr@union.wisc.edu

Advertised: CST Central Standard Time
Applications close: CST Central Standard Time

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