Student Jobs

As a Clinical Services Manager, you will work closely with the 
Brand Manager to provide supervision and support to the store team to meet clinical goals 
with guidance from the Clinical Operations Department. You will also often act as the 
Manager on Duty to accomplish the overall stores’ goals and support the stores’
operational and sales goals.
Rev. 6/2026 Clinical Services Manager
Goals include:
• Greet our patients as they enter the store, identify patients' needs to ensure an easy 
and memorable experience while providing information on products and services 
available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals 
while delivering outstanding customer service experience.
• Resolve customer issues and increase customer satisfaction through proper 
troubleshooting and training of the team on troubleshooting techniques.
• Based on State specific regulations, provide supervision, direction and guidance to the
Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode
and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• Audit all patient insurance information and ensure it is captured accurately in our system.
• Based on State specific regulations, the role is responsible for ensuring all training
guidelines, procedures, protocols,
and certification requirements, and clinical standards developed by the Physicians 
Eyecare Group are being executed at the highest level.
• Maintain accurate, detailed patient records while ensuring confidentiality and 
compliance with HIPAA standards.
• Ensure store brand standards by performing basic housekeeping duties when 
necessary.
• Coach and train Doctor Technicians and their cross-trained counterparts on the 
proper insertion and removal of contact lenses for new and existing contact lens 
wearers.
• Oversee proper protocols for patient contact lens orders and diagnostic contact
lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly 
basis or as needed.
• Ensure that Doctor Technicians communicate and order all necessary clinical
supplies — including doctor-requested diagnostic drops, clinical services supplies, 
and contact lens–related items — to keep clinical operations running smoothly.
• Ensure that the Brand Manager, Sales Manager, and all store employees are familiar 
with and proficient in the clinical aspects required by PEG to support the patient's 
experience

At least 1 year of retail management experience or experience in a clinical 
leadership role.
• You have an associate’s degree or advanced certification beyond a high school 
diploma; or currently enrolled in a comparable program. 
• Strong communication skills and ability to work in a fast-paced, team 
environment.
• Passion for exceptional customer/patient care and a willingness to mentor and 
train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred but not required

Send your resume to bm0017@nowoptics.com.