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University of Wisconsin–Madison

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University of Wisconsin–Madison

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IT Desktop Support

Apply now(opens in a new window) Job No: 496302
Division/Organization: School of Medicine & Public Health
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: Health Sciences Learning Center
Salary/Wage Range or Lump Sum: $12.00 - $15.00 depending on experience.
Job Categories: Critical Thinking/Problem Solving, Digital Technology, Professionalism/Work Ethic, Customer Service, Information Technology and Computers

Department Overview:

 UW Madison SMPH - User Support Services https://iit.med.wisc.edu/

Anticipated Start Date:

 Late May

Anticipated End Date (If Applicable):

 Graduation

Anticipated Hours Per Week:

10-15+

Schedule:

Work schedule is determined on student availability, between the hours of 8:00 AM to 5:00 PM, Mon. through Fri.

We are flexible, and try to accommodate scheduling around the student’s academic needs.

Salary/Wage Range/Lump Sum:

$14.00 - $16.00 depending on experience.

Number of Positions:

 1

Qualifications:

Technically inclined self-starter with strong customer service skills. Must be a respectful, dependable, good communicator with a desire to learn new technology. Must be enrolled at UW-Madison, or Madison Area Technical College.

Knowledge, Skills & Abilities:

The ideal candidate will have strong customer service skills and experience supporting both Windows and Mac computer systems.  Other beneficial skills include software installation and troubleshooting experience, malware/virus remediation, printer deployment and troubleshooting and familiarity with computer networks, file sharing, computer imaging and Microsoft Active Directory.

Position Summary/Job Duties:

Provide technical assistance to SMPH faculty and staff. Triage service requests using our web based ticketing system. Troubleshoot hardware and software issues, configure and install peripheral devices such as printers, copiers, scanners. Perform computer setup and moves including desktops, laptops, monitors, docking stations, keyboards, mice, etc. Perform hardware upgrades including memory upgrades and hard drive replacements.

Physical Demands:

Must be able to lift up to 40lbs.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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