Student Jobs

Welcome to The Madison Concourse Hotel and Governor’s Club. With our location right in the heart of Madison, near State Capitol, State Street, Overture Center, lakes, University of Wisconsin campus and Monona Terrace Convention Center, it’s easy to see why we are Madison’s hotel.

Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be one of the nation’s most successful independent hotels. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel.

3pm-11pm Sundays and varying nights throughout the week. Saturdays on an as needed basis. The Bell Services department operates from 7am-11pm, daily. 

The Madison Concourse Hotel has an opening on our Bell Services team! As a Bell Person, you are responsible for providing the highest levels of customer service to our guests. The ideal candidate will have evening availability (3-11p) on Sundays and varying nights throughout the week; Saturdays on an as-needed basis. Wage: Base + tips, average wage $15-$19/hr., with a guarantee of $15/hr. up to $16.50/hr (with CDL).

Main Duties:

• Guest Transportation: Shuttle guests to popular downtown destinations, providing recommendations and insider tips along the way.
• Luggage Assistance: Assist guests with their luggage, loading and unloading, ensuring it is safely transported to their guest room. Our bell team is also responsible for properly tagging and storing guest luggage in the secure bell closet. 
• Warm Welcome:  Maintain a presence in the lobby; greet guests with a warm and friendly demeanor, making them feel valued and appreciated from the moment they arrive. 
• Knowledge Sharing: Provide guests with information about hotel amenities, directions to local attractions, and recommending events to enhance their stay. 
• Safety First: Ensure the safety and comfort of guests during transportation and luggage handling, adhering to all safety protocols. 
• Other duties as assigned.

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada! 
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions! 

Full time positions also offer:

• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Behaviors

Required

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Preferred

• Leader: Inspires teammates to follow them

Motivations

Required

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Experience

Required

• Previous customer service experience

Preferred

• Shuttle, valet, or similar experience
• CDL

Licenses & Certifications

Required

• Valid Drivers License

Preferred

• CDL

• Job Requirements:

• Passion for Hospitality: A genuine passion for providing exceptional service and creating memorable experiences for guests.
• Customer Service Skills: Excellent communication and interpersonal skills, with a focus on guest satisfaction and comfort
• Attention to Detail: Meticulous attention to detail, ensuring every guest interaction is personalized and memorable
• Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays, to meet the needs of our guests
• Valid Drivers License: A valid driver's license is required for this position. 
  • CDL is strongly preferred, but not required to be successful in this position. 

• Qualified applicants must be able to complete a pre-employment drug test, background check and Motor Vehicle Reference check. The Madison Concourse Hotel is a drug free workplace.

Please apply online by visiting us at www.concoursehotel.com/careers