Position Summary/Job Duties: | Disability Rights Wisconsin (DRW) is seeking a service-oriented IT Helpdesk Specialist (LTE) to provide in-person support at our Madison office and remote assistance to staff across multiple locations. This role involves resolving technical issues, supporting IT projects, and managing the lifecycle of equipment. The ideal candidate is solutions-focused, communicates clearly with users of all technical backgrounds, and thrives in a collaborative environment.
Position Type: Limited-Term (June 2025 – early August 2025)
Key Responsibilities
Helpdesk Support (50%)
- Deliver in-person technical support to staff at the Madison office.
- Provide remote troubleshooting and assistance to staff at other locations.
- Diagnose and resolve hardware, software, and network issues.
- Manage user accounts, including creation and deactivation.
- Educate staff on software, hardware, and IT security best practices.
- Enforce and support adherence to IT policies and procedures.
Equipment Lifecycle Management (30%)
- Configure and deploy laptops, peripherals, and other devices following standard checklists.
- Maintain and update the IT inventory database.
- Assist with hardware/software procurement and perform annual inventory audits.
IT Project Support (20%)
- Support IT initiatives such as system upgrades, migrations, and new technology rollouts.
- Document tasks and progress using project management tools.
- Participate in team meetings and contribute to collaborative planning.
Benefits
No benefits are offered with this limited term role.
Physical Demands:
Remaining in a stationary position, often standing, or sitting for prolonged periods:
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hours
Moving about to accomplish tasks or moving from one worksite to another:
☐ 13 hours or less X 14-26 hours ☐ 27-40+ hours
Ambulating at work facilities to set-up IT equipment, which includes bending, twisting, lifting, moving IT equipment in carts/wagons, crawling under desks, reaching high and low:
☐13 hours or less X 14-26 hours ☐ 27-40+ hours
Repetitive motions that may include the wrists, hands, and/or fingers:
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hours
Sedentary work that primarily involves sitting/standing.
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hours
Light work that includes moving objects, boxes up to 20 pounds.
☐ 13 hours or less X 14-26 hours ☐ 27-40+ hours
Moderate work that includes moving objects, boxes up to 40 pounds.
X 13 hours or less ☐14-26 hours ☐ 27-40+ hours
Heavy work that includes moving objects, boxes weighing 50 pounds or more with a two-person lift:
X 13 hours or less ☐14-26 hours ☐ 27-40+ hours
|
Qualifications: | Required Skills & Experience
- Proficiency with Windows 10/11, Microsoft Office, and Microsoft 365.
- Strong troubleshooting skills and the ability to guide users through self-resolution.
- Experience providing remote support using remote access tools.
- Excellent prioritization and time management skills.
- Strong interpersonal communication, especially with individuals with disabilities or limited technical knowledge.
- Willingness to occasionally work outside standard hours.
- Physical capability to lift and move IT equipment (e.g., monitors, computers, laptops). See physical demands for requirements.
Preferred Qualifications
- 1+ years of experience in a helpdesk or IT support role.
- Familiarity with Microsoft Endpoint Manager, Teams, and SharePoint.
- Basic understanding of IT security principles, especially regarding end-user compliance and data protection (e.g., PII).
|
