Department Overview: | BMOC, Inc. is a multi-family and student housing management firm founded in 1985 by President/CEO Bill Levy in beautiful Madison, Wisconsin. Over the years, BMOC has grown to manage properties for a variety of firms across the region, while maintaining a strong commitment to excellence in property management and resident experience.
At BMOC, we are looking for talented, driven, and ambitious individuals who are inspired to continually challenge themselves—and those around them—to grow and succeed. Our core values define who we are and how we work:
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Customer Service: We are committed to providing exceptional experiences through prompt, professional, and empathetic interactions.
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Interpersonal Skills: We resolve conflicts with composure and ensure positive, mutually beneficial outcomes through active listening and professionalism.
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Communication: We believe in clear, proactive, and persuasive communication—both written and verbal—as the foundation of a strong team.
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Diversity & Inclusion: We foster a welcoming, respectful, and harassment-free environment for all, embracing cultural differences and individual identities.
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Growth: We value continual learning, personal and professional development, and support our team and residents in doing the same.
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Ethics & Accountability: We stand by our commitments, take responsibility for our actions, and maintain integrity and respect in everything we do.
Apply today and let’s do great things together!
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Position Summary/Job Duties: | We are looking for multiple motivated and energetic Resident Assistants (RAs) to join our team at BMOC! In this role, you will play a key part in supporting property operations, assisting with leasing efforts, and fostering a vibrant, inclusive living community. RAs serve as vital liaisons between residents and management, providing excellent customer service, promoting resident engagement, and helping ensure a safe and welcoming environment for all.
Location: Our office is located on Lake Street in Madison. Housing credit may be available depending on the property location.
Key Responsibilities
Community Engagement & Residence Life
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Plan, promote, and participate in events, workshops, and community activities that enhance resident life.
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Encourage resident interaction and provide a supportive and inclusive atmosphere.
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Resolve or mediate resident conflicts, provide appropriate referrals, and be on-call as needed for after-hours support.
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Maintain ongoing communication with residents, parents, and university stakeholders.
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Gather feedback and assist in developing programs based on resident needs.
Customer Service & Communication
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Deliver exceptional customer service through in-person interactions, phone communication, and digital platforms.
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Act as a helpful point of contact for resident questions and concerns.
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Provide timely information about on-site amenities, policies, and community resources.
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Keep residents informed through newsletters, bulletin boards, emails, and social media.
Marketing & Leasing
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Support leasing activities from first contact through lease signing.
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Assist with renewal efforts and promotional campaigns.
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Accurately maintain leasing and marketing data within the company’s systems.
Administrative Support
Compliance, Safety & Risk Control
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Respond to and report emergency situations appropriately.
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Monitor and report safety or security risks.
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Uphold community standards and ensure a respectful, inclusive, and secure environment for all residents.
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Qualifications: |
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High school diploma or equivalent required; pursuing or holding a degree in communications, social work, hospitality, or a related field is a plus.
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Previous experience in community service, customer service, or hospitality roles is desirable.
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Strong interpersonal and communication skills with a friendly, approachable, and professional demeanor.
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Ability to work independently while also collaborating effectively as part of a team.
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Proficiency in basic computer applications (e.g., Microsoft Office, Google Suite) and familiarity with social media platforms.
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Availability to work evenings and weekends as needed for events and resident support.
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Customer service experience is highly valued. Strong time management, organizational, and research skills are also encouraged.
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