Department Overview: | DoubleTree by Hilton Madison Downtown is a four-time Connie Award winning hotel where we pride ourselves on our strong team work and Make It Right mentalities. We truly CARE for our Team Members, Guests, and community and this shows in our daily work and throughout every interaction. Our hotel is conveniently located on the University of Wisconsin campus with an excellent proximity to the Kohl Center, shops and restaurants, and the iconic capitol square. We accommodate Guests who are in town for work, play, and relaxation -- so whether they are going to a conference, a concert, or a delicious date night meal, we are committed to ensure that each guest feels welcomed, valued, and that their stay is a top priority to us.
DoubleTree by Hilton Madison Downtown is a 164 room property with a state of the art fitness center and ample onsite parking. A complimentary shuttle is provided to Guests daily from 7:00 AM-10:00 PM and our on property restaurant, Bistro525 is a delicious and convenient stop for breakfast, lunch, or dinner.
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Position Summary/Job Duties: | PT Guest Services Associate $16 an hour
DoubleTree by Hilton Madison Downtown is hiring energetic, friendly, and CARE-ing Guest Services Associates to join our Front Office team!
At DoubleTree, CARE isn’t just a word—it’s how we show up every day for our guests, our team members, and our hotel. We’re passionate about creating warm welcomes, memorable moments, and exceptional experiences for everyone who walks through our doors.
Ready to start a job where fun meets hospitality? If you love meeting new people, spreading positivity, and making someone’s day brighter, we want YOU! Apply today and start your next adventure with us.
As a Guest Services Associate, you’re more than a check-in/check-out pro—you’re a hospitality all-star. You’ll create a friendly, welcoming environment where guests feel valued, cared for, and excited about their stay. Your positive attitude, professionalism, and genuine CARE will help make every visit unforgettable.
We are looking for team members who are available to work 2-3 shifts per week (16-24 hours). Availability for at least one weekend shift is required and candidates with flexible schedules are highly encouraged to apply.
If you’re ready to build experience, have fun, and be part of a team that truly CARES—we’d love to meet you!
Perks of being a DoubleTree Team Member
- Competitive pay: Starting wage of $16
- Grow with us: Enjoy a pay increase after just 60 days, with additional raises annually
- Flexible scheduling: Work around your classes, internships, and social life with weekday and weekend options
- A team that truly CAREs: Your ideas matter here! Be part of a supportive, team-oriented environment where your voice is heard and celebrated
- Travel perks that are hard to beat: Explore the world through the Hilton Team Member Travel Program with deeply discounted stays—think beach trips with friends for as low as $45/night
- Delicious discounts: Enjoy generous shift meal discounts (seriously, it feels like eating for free!) plus our famous complimentary chocolate chip and walnut cookies
- Prime campus location: Right on UW Campus, down the street from the Nitty Gritty, with free parking and a secure bike rack available while working
- Extra savings: Get 50% off at Starbucks® and when dining in at Bistro525
- Time to recharge: Earn 5 days of paid vacation after one year of employment
Job Duties & Responsibilities of a Front Desk Agent:
- Provide warm, welcoming, and CAREing service to all who enter the hotel.
- Make, modify, and assist with guest reservations.
- Greet all arriving and departing guests with a smile; anticipating and preparing for check-in and check-out questions.
- Enhance our service first environment by sharing your downtown expertise of restaurants, bars, and all things-to-do in downtown Madison.
- Be a problem solving pro and assist guests with any and all issues. We make it right and we do it with CARE, ensuring all guests leave satisfied.
Required Skills & Experience
At DoubleTree by Hilton Madison Downtown, we truly CARE about our guests, our team members, and our hotel; and we work hard every day to ensure all who walk through our doors have the best possible experience. Now, all we are missing is YOU!
Previous hotel experience is not required; if you have a bright, friendly and CARE-ing attitude and a service first mentality, then we can train the rest.
Please apply at or in person at 525 W Johnson Street, Madison, WI 53703. Applications are available at the Front Desk, with same day interviews available Monday-Friday.
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