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Campus Tour Guide

Apply now Job No: 499882
Division/Organization: General Services
Department: Vice Chancellor For Uiversity Relations Admin
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: UNION SOUTH
Salary/Wage Range or Lump Sum: 10.30
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Education and Training, Customer Service, Hospitality, Honoring Context and Culture, Federal Work-Study Preferred, Higher Education-Student Affairs

 

Department Overview:

Campus and Visitor Relations serves as the "front door" to UW-Madison. Our Tour Guides are welcoming, enthusiastic, and informative ambassadors of UW-Madison, and help people navigate campus and surrounding communities. Through a variety of programs, Tour Guides provide customized tours, prospective student and family tours, and daily tours.

Anticipated Start Date:

January 2021

Anticipated End Date (If Applicable):

 
Remote Work Eligibility Detail:

Tour Guides are currently working in-person, and all Tour Guides must:

  • Be available for a minimum of two shifts during the week and 1 weekend shift
  • Be available for at least two tour guide shifts, Monday – Friday, 9:30am/10:45am to 1:00 pm and/or 12:00pm/1:15pm to 3:00 pm
  • Be available for 1 weekend shift either Saturday or Sunday (if home football weekend) from 9:30am/10:45am/11:45am to 1:30 pm
  • Specialty and virtual campus tours Monday – Friday, scheduled based on guide availability
  • Complete new Tour Guide training 9:00am to 5:00pm, January 18-21, 2022.
  • Participate in one staff meeting per month, usually in the early evening. Staff meetings are currently virtual. Can be excused for academic commitment (class, exam, etc.)

Anticipated Hours Per Week:

10-12 hours per week.

Schedule:

Work shifts are typically 2-3 hours, and most shifts occur between 9:00 am and 5:00 pm

  1. Prospective Student Tour schedule includes tours on:
    1. Monday through Friday, 9:30 am to 1:00 pm (AM tour) and 1:30 pm to 3:00 pm (PM tour)
    2. Saturdays, 12:00 pm to 1:30 pm (no tours on football Saturdays)
    1. Sundays, 12:00 pm to 1:30 pm (home football weekends only)

Salary/Wage Range/Lump Sum:

10.30 / hour

Number of Positions:

10-20

Qualifications:

Good academic standing in accordance with UW-Madison.

Knowledge, Skills & Abilities:

Willingness to learn or experience with:

  • Excellent customer service and interpersonal communication skills.
  • Understanding of and appreciation for the diversity of identity, thought, and experience of our campus and surrounding community members.
  • Knowledge of academics, services, activities, cultures, and student experiences at UW-Madison.
  • Ability to work cooperatively in a team environment.
  • Excellent problem-solving and critical thinking skills.
  • Reliability, punctuality, and dependability.
  • Ability to present and represent the university with enthusiasm.
  • Patience, flexibility, and self-confidence.
  • Ability to give and receive feedback effectively.
  • Good organizational skills.
  • Excitement and pride for UW-Madison.

Position Summary/Job Duties:

  • Through a partnership with the Office of Admissions and Recruitment, conduct campus walking tours for prospective and admitted students and their families.
  • Lead 45 minute Daily Drop-In Campus Tours.
  • Facilitate customized campus visits for all ages and demographics, including but not limited to:
    • Elementary, middle, and high school field trips
    • VIP foreign and political delegations, conference, and alumni groups
    • Prospective and admitted graduate students
    • Wisconsin Institutes for Discovery guests
  • Provide staffing support for the Wisconsin Ambassador Program.
    • Wisconsin Ambassadors are invited to participate in activities taking place on campus, in the community, and throughout the state by engaging with K-8 students, speaking at UW-Madison sponsored functions, and attending community-based organization activities.
  • Provide services at various resource fairs and assistance at Union South front desk during tour check-ins.

COVID-19 Workplace Safety:

Please review and be aware of the Student Employee COVID-19 Workplace Safety Policy.

Physical Demands:

  • Must be able to conduct campus walking tours, bus tours, and trolley tours.
  • Must be able to provide in-person assistance to campus and community guests. 

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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