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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Box Office Customer Service Representative

Apply now(opens in a new window) Job No: 507117
Division/Organization: Community Partners
Department: Wisconsin Historical Society
Job Type: Local Work Study Student Jobs
Remote Eligbility: All Remote
Location: HISTORICAL SOCIETY, STATE
Salary/Wage Range or Lump Sum: $15.00
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Performing and Visual Arts, Communications, Broadcasting, and Media Arts, Education and Training, Business Management, Finance, and Marketing, Government and Public Administration, Nonprofit/Community-Based Organization, Customer Service, Hospitality, Data Analysis, Summer Off-Campus Opportunities, Local Work-Study Required Student Jobs, Honoring Context and Culture, Federal Work-Study Preferred, Libraries, Archives, and Museums

Department Overview:

 The Box Office is a new and growing work area for the Wisconsin Historical Society. The Box Office supports the Society's values to better Embrace a Spirit of Service, Exceed Expectations and Think Big and Grow with Purpose. The Box Office is a fast paced environment and is oftentimes the first interaction guests have with the Wisconsin Historical Society.

Please note this position does not include paid time off or benefits upon hire. Work study is required for this position.

Anticipated Start Date:

 06/03/2024

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

All Remote

 

Anticipated Hours Per Week:

 10

Schedule:

 Avg. 10-20 hrs./week (up to 32 hrs./week available through summer)
Flexible scheduling possible. Standard shifts are often 6-8 hours, Monday through Friday, between the business hours of 8am to 5pm. Weekend shifts also available. Fully remote work.

Salary/Wage Range/Lump Sum:

 $15.00

Number of Positions:

 2

Qualifications:

 • Excellent customer service, interpersonal, communication, and telephone skills.
• Ability to relate professionally and pleasantly to customers and other staff.
• Excellent computer skills, including a strong understanding of Microsoft Office Suite.
• Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance.

Work study is required for this position.

Knowledge, Skills & Abilities:

Applicants should be reliable with attention to detail. They should be able to work independently and have a willingness to work flexibly and remotely. Additional knowledge of e-commerce or POS or ticketing system(s) preferred but not required.

Position Summary/Job Duties:

• Assist customers with inquiries and purchase decisions, including Membership program purchasing.
• Monitor box office phone calls and emails, answer questions about events at and visits to historic sites.
• Maintain knowledge of current WHS events and experiences for sale online and sold directly through the site/location.
• Assist customers interested in booking select events over the phone which are not purchasable online.
• Support general ticketing monitoring.
• Ascertain and resolve customer concerns, complaints, and/or requests in a courteous and timely manner with guidance from supervisor as needed.
• Understand and relate purchasing policies to customers.
• Collect complete and accurate data from customers.
• Process over the phone ticket orders using current systems and processes.
• Correctly process payments and reconcile transactions.
• Other duties as assigned.

Physical Demands:

Position requires ability to sit/work at a computer terminal.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

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Applications close: Central Daylight Time

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