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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Bakke Access Control & Equipment Assistant

Apply now(opens in a new window) Job No: 507385
Division/Organization: Recreation & Wellbeing
Department: Bakke Recreation and Wellbeing Center
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: Bakke Recreation & Wellbeing Center
Salary/Wage Range or Lump Sum: $15.00 per hour
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Customer Service, Hospitality, Higher Education-Student Affairs

Department Overview:

 Join the Rec Well team as we move Badgers to play hard, get fit, and live well.

As one of the largest student employers at UW, we practice customer service, problem solving, critical thinking, professionalism, team building, and other skills that you can talk about in an interview with a future employer.

We believe we're more than a building. We're building a movement and we want you to be part of it. Visit recwell.wisc.edu for more information.

Anticipated Start Date:

 Hiring for an expected start in September 2024. **Required in-person training dates will be September 3rd 8:30am-11:30am and 1-4pm. Attending both of the trainings are mandatory for employment.

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 6 hours

Schedule:

 6-20 hours per week

Salary/Wage Range/Lump Sum:

 $15.00 per hour

Number of Positions:

 10

Qualifications:

 Attend all trainings and meetings, while completing required forms on time.
Obtain American Red Cross or the American Heart Association in CPR, AED, and First Aid Certification within first two weeks of employment
Understand and abide by the Family Educational Rights and Privacy Act (FERPA)
Must have I-9 documentation completed before any trainings.

Knowledge, Skills & Abilities:

Provide excellent member service and promote a positive work environment.
Maintain a working knowledge of all Rec Well programs and facilities.
Ability to explain eligibility requirements, membership details, and answer general inquiries.
Possess a strong understanding of Innosoft Fusion membership management software system.
Ability to identify and solve problems.
Demonstrate exceptional oral, written, and administrative skills.
Read thoroughly and respond to emails/Teams.

Position Summary/Job Duties:

The Access Control & Equipment Assistant (ACE) is responsible for access control & equipment checkout assistance at the Welcome Desk & Member Services Desk of the Bakke Recreation and Wellbeing Center. ACE’s handle a high volume of requests and are expected to be an information resource to all members regarding facilities, programs, and services. Their main responsibilities include monitoring member and guest access to the facility and assisting the Member Services Assistant with equipment checkout during busy shifts. Excellent communication, customer service, attitude and personable skills are necessary. ACE’s work shifts in durations of 2-4 hours and typically work 6-12 hours per week. A minimum of 6hrs/week is required.

Control access to facilities by monitoring current members’ entry and/or ensuring guests have proper documentation
Assist at Member Services Desk with equipment checkout, towel distribution, and court reservations
Assist members with professional etiquette on the phone, or in person about aspects of the facilities, programs and services
For a complete job description, please click the link/attachment.
Download File Member Services - ACE Position Description.pdf

Physical Demands:

Must be able and willing to assist in emergency situations, which may require physical exertion.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

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Applications close: Central Daylight Time

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