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The university has paused implementation of the COVID-19 vaccine mandate due to an injunction issued by a federal court. UW–Madison employees remain subject to the COVID-19 Workplace Safety Policy. Please visit covidresponse.wisc.edu for more information.

University of Wisconsin–Madison

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University of Wisconsin–Madison

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Information Technology Student Help

Apply now(opens in a new window) Job No: 508121
Division/Organization: School of Medicine & Public Health
Department: Office of Informatics and Information Technology
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: UNIVERSITY BAY DR 800
Salary/Wage Range or Lump Sum: 14.00
Job Categories: Digital Technology, Customer Service, Information Technology and Computers

Department Overview:

 Office setting with 5 Radiology IT Help Desk co-workers, located on the far west side of campus near the UW Hospital complex. You will be working with SMPH faculty and staff, and UW Health clinical staff in a shared UW research and clinical computing environment. Compliance with UW-Madison, SMPH and UW Health Covid safety protocols is mandatory.

Anticipated Start Date:

 As soon as possible

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 10-25

Schedule:

 Scheduling is flexible but requires availability during normal business hours (8am-5pm) Monday through Friday.

Morning shifts are preferred

We are looking for a student hourly position to work between 10 and 25 hours per week

Salary/Wage Range/Lump Sum:

 14.00

Number of Positions:

 1

Qualifications:

 Willingness to learn new skills
Customer service focus

Knowledge, Skills & Abilities:

Ability to work independently as well as collaboratively, maintaining effective communication.

Ability to lift and move technology equipment up to 30 pounds with the assistance of a wheeled cart between nearby buildings.

Basic troubleshooting capability for hardware and software problems is preferred but not required.

Basic computer familiarity with both PC and Mac computers is preferred but not required.

Familiarity with video editing software is preferred but not required.

Prior experience in a customer service position is preferred but not required

Position Summary/Job Duties:

Responsibilities may include:

IT equipment placement and retrieval
Organizing IT equipment inventory and resources
Maintaining shared IT areas such as conference rooms
Enter data in a database tracking inventory and deployment of IT resources.
Collecting packages and coordinating delivery to users
Answer the phone, take messages, escalate problems to the Radiology IT Group as appropriate
Complete other longer-term projects as assigned.
Basic editing of video files and posting to an internal video repository.
Other duties as assigned

We provide support to 500+ staff members. Applications will be reviewed as they are received, and the position will remain open until a suitable candidate is found. Start date immediately, with the option to extend into the next semester and beyond.

Physical Demands:

Lift 30 pounds
Push a cart
Walk up to twenty minutes at a time

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Standard Time
Applications close: Central Standard Time

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