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University of Wisconsin–Madison

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University of Wisconsin–Madison

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DoIT Student Field Technologist

Apply now(opens in a new window) Job No: 508398
Division/Organization: Information Technology
Department: User Services
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: MIDDLETON BUILDING, WILLIAM S
Salary/Wage Range or Lump Sum: $15.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service, Information Technology and Computers

Department Overview:

 DoIT supports many departments and schools around campus.

Anticipated Start Date:

 ASAP

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 10 Maximum: 30

Schedule:

 M-F asking for at least 2 hours per shift

Salary/Wage Range/Lump Sum:

 $15.00

Number of Positions:

 1

Qualifications:

 -Currently enrolled student taking accredited coursework
-No previous experience is necessary as training will be provided
-All majors welcome

Knowledge, Skills & Abilities:

-Customer service experience is a plus
-Commit to work schedule
-Willing to learn new things
-Team player
-Knowledge and familiarity with Microsoft Windows and Microsoft Office preferred
-Technical experience preferred

Position Summary/Job Duties:

-Primarily responsible for installing, moving, removing, repairing and maintaining computer hardware, peripherals and applications on DoIT managed clients
-Ensuring that the devices and applications installed matches the inventory
-Install workstation operating systems and applications from centrally maintained images and customize them for the customer
-Answer computer related support calls form DoIT customer, resolving problems reported via the calls, and entering/updating call status in out call management system
-Participate in planning, coordinating and implementing new and modified systems
-Support of University Housing residents, staff and housing computer labs (Midea Centers)
-Perform other tasks and projects as assigned related to end user support

Physical Demands:

Able to lift 50 pounds

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Standard Time
Applications close: Central Standard Time

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