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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Memorial Library Access Services Student Assistant

Apply now(opens in a new window) Job No: 508790
Division/Organization: General Library
Department: Access Services
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: MEMORIAL LIBRARY
Salary/Wage Range or Lump Sum: $14.00
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service, Information Technology and Computers, Honoring Context and Culture, Libraries, Archives, and Museums

Department Overview:

 Memorial Library's Access Services is the face of Memorial Library. We are responsible for many of its daily functions and basic department services. Providing great service to students, faculty, and staff is a key part of this job, so Student Assistants are expected to be approachable, knowledgeable, and collaborative at all times. Student Assistants are responsible for welcoming patrons to the library, answering basic questions, and helping direct them to the appropriate resources. This requires attention-to-detail, the ability to accomplish tasks in a self-directed manner, and a willingness to ask questions when instructions are unclear.

Anticipated Start Date:

 September 2025 (with the option to train and work as soon as May 2025)

Anticipated End Date (If Applicable):

 Students would be eligible to continue working as long as they are enrolled at UW Madison

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 4 Maximum: 20

Schedule:

 Flexible. Includes mornings, evenings, and weekends during Memorial Library's open hours (https://www.library.wisc.edu/memorial/about-memorial/library-hours/).

Work schedules are set for the entire semester, and will change each semester.

Work is available over breaks (spring break, winter interim), excluding legal holidays

Salary/Wage Range/Lump Sum:

 Minimum: $14.00 Maximum: $14.00

Number of Positions:

 Multiple

Qualifications:

 In addition to a resume, please include a document responding to the following prompts (200 words or less per question). No cover letter is necessary.

1. What interests you about working in the library, particularly in a patron-facing role? What skills or experiences do you have that would make you successful in this position?
2. Library student workers often collaborate with staff and fellow student employees. Please describe a time when you worked as part of a team.
3. Please share any customer service or public-facing work experience you have (paid or volunteer).
4. Have you worked in a library before? Previous library experience is not required for this position.

Knowledge, Skills & Abilities:

- The ability to follow written directions
- Great communication skills or the desire to build them
- The ability to thrive in a team environment

Position Summary/Job Duties:

- Enforcing entrance policy and procedures
- Greeting and orienting users as they enter the building
- Checking out materials to patrons
- Processing items returned to the library, including routing books to other departments and libraries
- Retrieving items from a hold shelf
- Shelving and sorting books
- Assisting patrons face-to-face in using library resources
- Assisting patrons over the phone
- Assisting with building emergency and safety procedures
- Other tasks as assigned

Physical Demands:

This position requires long periods of sitting and using a computer, moving and bending while shelving books, and some periods of walking around the building to assist patrons when necessary.

Physical accommodations may be provided if requested.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

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