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University of Wisconsin–Madison

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University of Wisconsin–Madison

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OVCR IT Help Desk Student Help

Apply now(opens in a new window) Job No: 508853
Division/Organization: Office of the Vice Chancellor for Research
Department: Administration
Job Type: UW Student Jobs
Remote Eligbility: Partially Remote
Location: BASCOM HALL
Salary/Wage Range or Lump Sum: $13.00
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Customer Service, Information Technology and Computers

Department Overview:

 The over-arching goal of the University of Wisconsin–Madison’s Office of the Vice Chancellor for Research is to address the complex challenges of the university’s broad research enterprise and support the needs of graduate education across campus, in a thoughtful and collaborative manner, all while providing strong leadership and clear vision in the constant pursuit of research and graduate education excellence.

Anticipated Start Date:

 05/12/2025 or later

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Partially Remote

 

Anticipated Hours Per Week:

 Minimum: 12 Maximum: 

Schedule:

 Flexible around your class schedule.

Salary/Wage Range/Lump Sum:

 Minimum: $13.00 Maximum: 

Number of Positions:

 1

Qualifications:

 Current college student

Interested in troubleshooting computer software/hardware

Knowledge, Skills & Abilities:

Comfortable performing troubleshooting with computer software/hardware.

Customer Service - courteous, respectful, responsive and frequent communication.

Student must be able to balance work with school and be able to prioritize tasks.

Position Summary/Job Duties:

The Office of the Vice Chancellor for Research (OVCR) is looking for a part-time student to support our help desk operations. Our help desk uses an email ticketing system to provide remote and in-person technical support to approximately 60 OVCR staff. Students work closely with full time IT staff to assist with a variety of IT-related projects and close tickets in a timely manner.

In addition to the above responsibilities, applicants should have excellent communication skills and be able to work on problems independently. Student interested in professional development will be offered the Entry-Level Cybersecurity Certification from ISC2 (both training and the exam).

Physical Demands:

To support installation/moving computers and equipment, must be able to lift 20 lbs and get onto the ground to install/move equipment.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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