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University of Wisconsin–Madison

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University of Wisconsin–Madison

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IT Help Desk Student Technician

Apply now(opens in a new window) Job No: 511511
Division/Organization: Law School
Department: Law School
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: LAW BUILDING
Salary/Wage Range or Lump Sum: $16.00
Job Categories: Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service, Information Technology and Computers

Department Overview:

 The Law School Help Desk provides technical support for faculty, staff, and students of the Law School through out the year. We maintain and manage all Law School computers, troubleshoot classroom tech issues, setup and troubleshoot printers, and produce printed materials needed for the Law School.

Anticipated Start Date:

 August 18th

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 8+

Schedule:

 Our office is open 8am - 8pm Monday through Thursday and 8am - 4pm on Fridays. All hours be during those times. Occasionally we will need final exam support on a weekend day.

Salary/Wage Range/Lump Sum:

 Minimum: $16.00 

Number of Positions:

 3

Qualifications:

 Basic understanding of computers
Strong problem-solving and critical thinking skills
Excellent communication and customer service skills
Ability to follow instructions and document issues clearly

Knowledge, Skills & Abilities:

Friendly and patient when assisting users with varying technical skill levels
Ability to multitask in a fast-paced environment
Strong attention to detail
Willingness to learn new technologies and procedures
Team-oriented but able to work independently

Position Summary/Job Duties:

Consistently demonstrate good customer service
Initial point of conduct and problem resolution for law school users' technical questions
Resolve user reported problems as expertise permits
Install and test software, hardware, printers, and other devices
Configure and deploy endpoints to faculty and staff
Obtain and document problem information for escalating to external and/or internal support staff
Maintain communications with customers during the problem resolution process
A/V Classroom support
Print production of class material and other copy requests

Physical Demands:

Must be able to lift up to 25lbs

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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