Helpdesk Support Specialist Student Help
Job no: 509085
Position type: UW Student Jobs
Location: Not Remote
Division/Equivalent: Office of the Vice Chancellor for Research
School/Unit: Wisconsin Energy Institute
Categories: Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service, Information Technology and Computers
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Department Overview: |
A leader in clean energy research, the Wisconsin Energy Institute (WEI) is led by scientists and engineers committed to crossing traditional research boundaries and making major breakthroughs. WEI works closely with industry leaders to ensure that its technologies strengthen Wisconsin's economy and improve the health and wellbeing of its citizens. The Wisconsin Energy Institute is the primary home of the Great Lakes Bioenergy Research Center (GLBRC). One of three bioenergy research centers established by the U.S. Department of Energy in 2007, GLBRC is led by the University of Wisconsin - Madison. With more than 400 scientists, students, and staff representing a wide array of scientific disciplines, GLBRC's mission is to perform the basic research required to convert cellulosic biomass to advanced biofuels. GLBRC conducts highly-collaborative research on biofuels and bioproducts and partners with over 275 institutions spanning 28 countries and 43 US states. |
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Anticipated Start Date: |
5/29/2025 |
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Anticipated End Date (If Applicable): |
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Remote Work Eligibility Detail: |
Not Remote
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Anticipated Hours Per Week: |
10 |
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Schedule: |
Negotiable and flexible, preferably three days per week in person |
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Salary/Wage Range/Lump Sum: |
Minimum: $15.00 Maximum: $18.00 |
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Number of Positions: |
1 |
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Qualifications: |
• Exceptional customer service attitude demonstrated by establishing and maintaining effective professional relationships with all faculty, staff, scientists and students • Attention to detail and follow-through. Organization and problem-solving skills • Fluent in English language. Excellent documentation and communication skills |
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Knowledge, Skills & Abilities: |
• Experience with support for Windows and Mac user desktops or laptops |
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Position Summary/Job Duties: |
The main responsibility of the Helpdesk Support Student Help will be to provide first line user support in computer matters for WEI/GLBRC staff in both on and off-campus positions. The successful candidate will possess exemplary soft skills to match their technical skills. |
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Physical Demands: |
Walking, lifting |
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Institutional Statements: |
Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ |
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Application close: Central Daylight Time
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