Admissions Representative

Job no: 509216
Position type: UW Student Jobs
Location: Not Remote
Division/Equivalent: Enrollment Management
School/Unit: Office Of Admissions & Recruitment
Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Business Management, Finance, and Marketing, Customer Service, Department and Office Assistants, Higher Education-Student Affairs

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Department Overview:

 Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison. We are admissions professionals dedicated to recruiting, admitting and enrolling the next generation of UW-Madison undergraduates.

Anticipated Start Date:

 September 2, 2025

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 10 Maximum: 12

Schedule:

 We are seeking students who can work in-person 10-12 hours per week with flexibility for increased hours during high volume peaks in the application season. Shifts will occur between 8:15am-4:15pm, Monday through Friday. One evening per month is required for mandatory staff meetings. Hourly wage begins at $13.00. Anticipated start date is September 2, 2025 for an all team training/retreat from 8:30am-3pm.

Salary/Wage Range/Lump Sum:

 $13.00

Number of Positions:

 6

Qualifications:

 - Previous experience working in customer service or with the public is preferred
- UW-Madison Undergraduate student in good academic standing

Knowledge, Skills & Abilities:

- Effective communicator, including written and oral communication skills
- Ability to adapt quickly to new technology such as call center software, student database software (PeopleSoft), Salesforce, Teams, Zoom, new applications and programs, etc.
- Self-motivated, detail-oriented and a team player
- Open to feedback, and ability to adapt to change
- Knowledgeable about the university and campus life
- Maintain confidentiality with documents and information
- Willing to perform other assigned tasks

Position Summary/Job Duties:

Admissions Representatives assist prospective students and families with questions about how to apply, admissions requirements, deadlines, application materials, as well as campus visits and general information about the University.

Job Responsibilities:
- Answer incoming phone calls and emails from prospective students and families.
- Staff OAR front desk and assist with in-person visitor questions.
- Provide timely and accurate answers to all questions.
- Stay current with changes to the admissions process and other office-wide and team updates.
- Apply personal experiences and knowledge of the university to answer questions from prospective families and students.
- Maintain confidentiality and compliance with FERPA laws regarding sensitive information provided by prospective students while handling their individual cases and assistance requests
- Potential to create and support projects that benefit the Office of Admissions and Recruitment

Physical Demands:

May have some light lifting

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Application close: Central Daylight Time

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