Partially Remote

Demonstrated expertise with Microsoft Excel and Word
Demonstrated success with SIS (Student Information System); preferred
Demonstrated excellence with customer service skills
Excellent attention to detail

This position is supervised by director of academic resources & student affairs for the Wisconsin Professional MBA (PMBA) and Executive MBA (EMBA) programs at the University of Wisconsin- Madison, Wisconsin School of Business. The position receives general direction from the director of academic resources & student affairs, assistant director, and assistant dean, and works cooperatively with other staff titles in the department, the business school and the UW-Madison. This position is primarily responsible for providing administrative support for all student & faculty services and global learning operations within the Professional MBA and Executive MBA programs, under the direction of the director. This position reports directly to the director of academic resources & student affairs on general office administration items.

This position requires the ability to work well in a small fast paced environment, proven technical expertise in working with the Microsoft Office suite of products, the student-access level of the Integrated Student Information System (ISIS). Excellent customer service skills, attention to detail, and strong written and verbal communication skills. This position will also provide support, ensuring a smooth program delivery by anticipating problems and initiating solutions, being organized, and being able to problem solve in the moment. The Program Assistant is responsible for delivering high-quality customer service to program students and faculty. Note: There may be a need for lifting heavy boxes (up to 50 lbs.) as part of the job requirements.
Working later evening and weekend hours are required for class coverage and special events such as speaker series, orientation programs, and graduation activities.

Goals and Worker Activities
A. 90% Manage Logistics of Programs
1. Check work email (@wsb.wisc.edu), pick up program staff mail upon arrival in MBA & Master’s Programs office.
3. Managing communications with incoming and continuing Professional MBA and Executive MBA students by managing the student listservs and distributing email as needed.
4. Provide academic support to Professional MBA and Executive MBA program instructors. Make copies of materials upon request and deliver materials to instructor. Provide necessary class materials per instructor’s request.
5. Support director and assistant director of academic resources & student affairs with preparing and participating in annual picnic, orientation, and graduation activities for the Professional MBA and Executive MBA programs.
6. Manage reception desk on Professional MBA and Executive MBA class weekends including managing central email account (emba@wsb.wisc.edu) inquiries, opening classrooms, MBA break out rooms in collaboration with the director and assistant director of academic resources and student affairs.
7. Serve as resource to Housing Catering and Conference Services on an as need basis throughout Professional MBA and Executive MBA class weekends.
8. Typing, copying, filing, assembling/distributing course materials for Professional MBA and Executive MBA program faculty and student cohorts.
9. Create online surveys and format collected data under the assistance of the director and assistant director of student, faculty and global support.
10. Delivering service to the faculty and students in the Professional MBA and Executive MBA program on an as needed basis.
11. Ship and receive course materials and office supplies under the assistance of the director and assistant director of academic resources and student affairs.
12. Support director and assistant director of academic resources and student affairs.with special projects for the Professional MBA and Executive MBA students as needed.
13. Support all student, faculty and staff of the Professional MBA and Executive MBA Programs.

B. 10% Special Projects
1. Special projects may be assigned as time allows.

There may be a need for lifting heavy boxes (up to 50 lbs.) as part of the job requirements.

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/