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University of Wisconsin–Madison

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University of Wisconsin–Madison

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IT Service Desk Attendant

Apply now(opens in a new window) Job No: 508480
Division/Organization: College of Letters & Science
Department: Administration
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: VAN HISE HALL
Salary/Wage Range or Lump Sum: $15/hr
Job Categories: Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Customer Service, Information Technology and Computers, Libraries, Archives, and Museums

Department Overview:

 We support customers in several buildings around campus; however, this position is based in Van Hise Hall. We offer a fun and challenging work environment, with the opportunity to develop problem solving and communication skills employers are looking for. Visit http://its.ls.wisc.edu for more information.

Anticipated Start Date:

 2/24/2025

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 10 Maximum: 20

Schedule:

 A variety of shifts are available weekdays between 7:45 am and 5:00 pm. Applicants must be able to work at least 10 hours per week Monday-Friday. There is a possibility of summer and winter-break hours (must be eligible for continuing student employment).

Salary/Wage Range/Lump Sum:

 Minimum: $15.00 Maximum: $15.00

Number of Positions:

 2

Qualifications:

 Required:
Must be eligible for student employment.
Preferred:
Curiosity and interest in learning about using and supporting IT equipment such as computers (macOS and Windows), projectors, audio/video recording devices, printers and scanners.
Training and experience in providing excellent customer service.
Training and experience in troubleshooting technological issues.
Ability to work for more than one semester.

Knowledge, Skills & Abilities:

Desire to develop technical and troubleshooting skills with both Mac and Windows operating systems.
Desire to provide friendly and helpful customer service.
Ability to communicate effectively with customers from a variety of backgrounds.
Demonstrated ability to manage details and multi-tasking.
Knowledge of commonly used software such as Microsoft Office.

Position Summary/Job Duties:

We are located on the second and fourth floors of Van Hise Hall. As an IT Service Desk Attendant you will:
Field inquiries from patrons in-person, via telephone, email and chat.
Assist instructional staff with equipment circulation and use of classroom technology.
Perform setup, installation, maintenance, and updates for department-owned computer equipment.
Use ticketing and communication tools to track and document work.
Troubleshoot software, hardware, and network connectivity issues.
Provide computer lab customers assistance with the printing process.

We will provide all necessary training through in-person and online training modules. This position is 100% in-person.
Duties may include:
Going to different buildings, offices, and departments to help with technical issues.
Equipment and materials check-in/out.
Computer lab equipment maintenance including restocking paper in printers.
Cleaning and preparing classrooms for instructors.
Other duties as assigned.

Physical Demands:

Ability to lift 10-20 lbs, occasionally to move computers, monitors, and other IT equipment.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Standard Time
Applications close: Central Standard Time

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