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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Bursar's Office Student Assistant

Apply now(opens in a new window) Job No: 508591
Division/Organization: Business Services
Department: Bursar
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: 333 East Campus Mall
Salary/Wage Range or Lump Sum: $12.50
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Business Management, Finance, and Marketing, Department and Office Assistants

Department Overview:

 The Bursar's Office within the Division of Business Services works to provide student account information, cashiering and student loan services to the UW-Madison community. These services include but are not limited to: billing and collecting student account and student loan payments, posting scholarships to students’ accounts, assisting parents and students with the payment process, processing refunds, billing and receipt processing for Federal Perkins and institutional loans, processing deferments and cancellations of loans, preparing and maintaining campus-based promissory notes, performing entrance and exit interviews for campus-based student loans, and helping and communicating with parents and students regarding any questions they may have.

Anticipated Start Date:

 March 2025

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 8 Maximum: 15

Schedule:

 We offer flexible scheduling around classes and other activities. Work is performed during regular business hours (Mon-Fri, 8:00 a.m. to 4:00 p.m.)

Salary/Wage Range/Lump Sum:

 Minimum: $12.50 Maximum: $19.00

Number of Positions:

 1

Qualifications:

 • Availability to work during the summer, as well as during the school year
• Freshman/sophomore seeking long-term employment preferred
• Previous customer service experience preferred
• High level of comfort interacting with a variety of customers
• Teamwork experience, integrity and accountability
• A criminal background check will be conducted prior to hiring

Knowledge, Skills & Abilities:

• Excellent customer-service skills
• Attention to detail
• Strong written and verbal communication skills
• Ability to be a successful multi-tasker
• Ability to work independently
• Strong organizational skills

Position Summary/Job Duties:

1) Provide customer service in the Bursar's Office. Answer general questions related to students’ financial accounts. Provide general information about billing, account balances, due dates, payment methods, refunds, and financial aid. Provide assistance and information to students and authorized payers.
2) Process payments received in the mail and at the window. Scan scholarship documentation into the system.
3) Answer and initiate telephone calls and emails. Answer general questions related to student accounts. Maintain excellent customer service while assisting customers.
4) Perform miscellaneous clerical tasks as directed by Financial Specialists, Director of Student Accounts & Collections or the Director of Student Accounting and Operations.

Physical Demands:

None.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Standard Time
Applications close: Central Standard Time

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