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UW-Madison Campus Information Guide - Spring 2025

Apply now(opens in a new window) Job No: 507930
Division/Organization: General Services
Department: Vice Chancellor For University Relations Admin
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: UNION SOUTH
Salary/Wage Range or Lump Sum: $16.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Education and Training, Customer Service, Hospitality, Information Technology and Computers, Department and Office Assistants, Career Management, Honoring Context and Culture, Federal Work-Study Preferred, Higher Education-Student Affairs

Department Overview:

 Campus and Visitor Relations serves as the welcoming front door to University of Wisconsin-Madison and the official destination for campus and community information.

We also hire Tour Guides! Although we all work as a team, Information Guides do not lead campus tours. If you're interested in being considered for the Tour Guide position, search “Tour Guide” on the student jobs board. You are able to apply and be considered for both positions, but would only be selected for one.

Check out more details about our hiring timeline and what to expect during the interview process at: https://info.wisc.edu/student-employment/

CAVR strives to provide a top-notch student employment experience. Our work would not be possible without our student employees – they are at the center of all we do. This looks like:

-Investing in a high-quality onboarding experience and ongoing professional development, including the option to apply CAVR hours and experiences directly to the UW-Madison Leadership Certificate.

-A learning-centered environment where we don’t expect employees to have all skills mastered on day one. We provide space for growth throughout employment through coaching and regular feedback.

-Flexibility to be a student-first. We always schedule around a student employee’s classes and allow for team members to go “on reserve” in semesters where they might choose to take an internship, study abroad, or pull back from work to focus fully on classes, with the option to return to the team in a future semester.

-Retention increases and advancement opportunities within student employment. All team members are invited and encouraged to apply for supervisor and intern roles after one semester of experience. Employees who are in good standing have the opportunity for increased compensation as they continue on our team.

We are committed to reducing bias in the recruitment process and utilize a redacted application process, which is the practice of removing personally identifiable information from application materials, before the screening of applicants begins. This may include, but is not limited to, name, gender, age, education, address, dates (such as graduation dates), photos, references, links to personal webpages, supervisor names, and/or citizenship. We do prioritize work study applicants in our hiring process.

Anticipated Start Date:

 January 14, 2025

Anticipated End Date (If Applicable):

 Opportunity to continue working future semesters. Many of our staff members chose to stay with CAVR for the duration of their time at UW-Madison.

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 8-15

Schedule:

 Work shifts are typically between 1-6 hours long and are scheduled based on your availability and class schedule. Most shifts occur between 8:00am and 7:00pm daily (including weekends).

Information Guide Availability Requirements: 
-Availability for repeating weekday shifts (Monday - Friday) between 8-15 hours per week.
-Availability for rotating weekend shifts (Saturday - Sunday) between 5-7 hours per scheduled weekend.
-Availability to work 15-20 days over one or more breaks each academic year you are on staff (i.e., Thanksgiving, Winter, Spring, Early Summer/Post-Commencement).
-Availability to work a minimum of two UW home football game shifts in the fall semesters.
-Participate in one in-person staff meeting per month.

Salary/Wage Range/Lump Sum:

 $16.00

Number of Positions:

 6-8

Qualifications:

 Required to be eligible for this position:

-Must be a current UW-Madison student and have one semester of on-campus experience by time of hire. First year students may apply since they will have one semester of experience by January 2025.
-Available to attend in-person new guide training January 14-17, 2025.
-Available to work during the spring 2025 semester, with the opportunity to continue working in future semesters.
-Commitment to being reliable, responsible, punctual, and communicative.

Knowledge, Skills & Abilities:

The knowledge, skills, and abilities listed below are preferred qualifications. We provide a high-quality onboarding experience and encourage anyone with a willingness to learn and grow in these areas to apply.

-Ability to act as an ambassador for UW-Madison by sharing your authentic student experience about academics, activities, and campus culture.
-Communication skills including the ability to provide information and referral services, utilizing the provided resources, via phone, email, and in-person.
-Ability to prioritize inclusion and access by demonstrating cultural awareness and appreciation for differing perspectives.
-Knowledge of what campus activities, involvement, and academics inform the Wisconsin Experience and ability to share about your experiences or refer guests to more information.

Position Summary/Job Duties:

Information Guides act as an ambassador for UW-Madison by sharing their authentic student experience and answering questions at our campus and community information desks. Students who work as Information Guides strive to provide a positive first impression as the front line representatives of the University. Students work in groups of 2-3 at each location: Union South, Memorial Union, and the Discovery Building.

With support from an Information Guide Supervisor, primary responsibilities include:

-Responding to questions about the campus and community via phone, in person, and email utilizing a variety of information and provided resources.
-Sharing campus and community-related information and publications, such as maps, Admissions information, etc.
-Facilitating tour check-in and answering questions from prospective students and families and other tour guests.

Physical Demands:

Assisting in-person guests at our three Campus and Community Information Desks: Union South, Memorial Union, and the Discovery Building.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Standard Time

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